FAQs

Request Service

For new customers, the fastest and most effective way to request service is by submitting an online service request through our website: Service Request Form. This allows us to gather all the necessary contact and request details to get started efficiently.

Current customers can also submit requests through the website or via their online customer portal.

Questions / Contact Us

• Text (Preferred) or Call: 720-439-5296

• Email: service@halftimehelp.com

Receive Service Appointment & Related Notifications

Text "Start" to 720-780-7060

Office Hours

Peak season (March 16th - December 31st): Monday - Friday, 9am - 3pm

Off-Season (January 1 - March 15th): Monday - Friday, 9am - Noon

Service Operating Hours

Peak season (March 16th - December 31st): Crews typically operate seven days a week, from 8am - 3pm except for major holidays or weather-related interruptions.

Off-Season (January 1 - March 15th): Service hours vary by day, week and seasonal factors.

Definitely! We have comprehensive policies in place covering our people, vehicles, equipment and all of the services we provide. For peace of mind, we're happy to provide a Certificate of Insurance upon request and upon acceptance of a quote.

Our crew will bring and provide everything necessary to complete your service, including all equipment, materials, and supplies, unless we’ve made a prior agreement otherwise.

For a variety of reasons—such as liability, crew training, and maintaining consistent quality—we don’t typically use customer-provided equipment. However, we understand that unique circumstances can arise, and we’re always open to discussing special requests. If you have a specific situation or preference, feel free to reach out and ask.

Our goal is to ensure a seamless, quality, hassle-free experience for you!

Personalized Client Portal

Once you have been onboarded as a customer, you can access your personalized client portal to stay informed about upcoming service appointments, request additional work, review and approve estimates, view photos of recently completed appointments, and manage your invoices and payment methods effortlessly.

With just a click, you can:

• Stay up to date on upcoming service appointments
• Request additional work
• Review and approve estimates
• View photos of recently completed appointments
• Manage and pay your invoices
• Add or update credit card or banking information
• And much more!

Access Your Client Portal

Refer to any service estimate, acceptance or invoice email we've sent you and you'll find the customized link to access your client portal.

Yes! Just click here: Terms & Conditions 

Additional service-specific terms and conditions may apply. These details can be found in your service estimate, or feel free to contact us with any questions or concerns for clarification.

We keep scheduling simple, predictable, and efficient—so your service gets done on time and done right.

Regular Service Days

Each area we serve has a designated regular service day. Scheduling by area allows our crews to work efficiently, which helps keep costs down and service consistent. Once you approve an estimate, we schedule your service on the next available regular service day for your location whenever possible. You can view your area’s service day on our Service Day Map.

Larger or Time-Sensitive Services

For larger or more complex services—such as landscaping projects or work requiring material coordination—we’ll work directly with you to schedule a specific day and general timeframe that makes sense for the scope of work.

Requesting a Specific Day

If you need service on a specific date, just text or email us with a few dates that work for you. We’ll do our best to accommodate your request or recommend the closest alternative that fits both your needs and our schedule.

Arrival Times

Our crews are routed for efficiency, and routes are finalized the day before service. While this allows us to complete more work reliably in a single day, it means we can’t guarantee exact arrival times. If you’d like an approximate arrival window, feel free to contact us the day before your scheduled service and we’re happy to share what to expect.

We don’t require long-term contracts, so you’re free to cancel service at any time.

How to Cancel

The fastest way to cancel is to text 720-439-5296 or email service@halftimehelp.com. We’ll confirm your cancellation as quickly as possible.

Cancellation Timing & Fees

• Appointments canceled within 24 hours of the scheduled service may incur a 50% cancellation fee.
• If our crew arrives on the service day and service is no longer needed, the full service fee will be charged.
• Any costs already incurred—such as materials, labor scheduling, or equipment—will still be billed unless agreed upon otherwise.

Recurring Services

If we see a pattern of frequent cancellations or skips on a recurring service, we’ll reach out to help adjust you to a service frequency or plan that’s a better fit.

A little prep goes a long way in helping us complete your service efficiently and on time.

Before We Arrive

• Make sure gates are unlocked and the work area is accessible.
• Keep pets and children clear of the work area.
• Remove pet waste, toys, hoses, and loose items unless those services were requested.
• Mark or point out sprinkler heads, utility lines, or other features we should avoid.

Service-Specific Prep (When Applicable)

• Lawn services: Avoid watering for 12 hours prior to service.
• Moving services: Disassemble large items and clear shelves and drawers.
• Landscaping projects: Ensure access for materials and review the scope with the crew if needed.

For a complete, service-specific checklist, visit Prepare for Your Appointment:

https://www.halftimehelp.com/service-checklist

Special Requests

Please share any specific preferences or priorities at least 24 hours in advance.

If Prep Isn’t Completed

Incomplete preparation may result in delays, rescheduling, additional charges, or—if the area isn’t safe or accessible—a trip charge of up to $75.

Regular, Recurring Services

For routine services like mowing, snow removal, fertilization, and weed control, you do not need to be home—as long as the area is properly prepared.

One-Time or Customized Services

For services scheduled on specific dates or times, billed by the labor hour, requiring access inside your property, or involving larger or customized work, an authorized adult should be present to review the scope and expectations.

If You’re Not Present

If service is completed without anyone present, the work will be performed to our standard scope and considered complete upon departure.

Yes—we keep you informed with text notifications.

Service Scheduling & Reminders

You’ll receive a text confirmation when your service is scheduled, along with a reminder text the day before your service date.

On-the-Way Text

On the day of service, our crew will text you when they’re on the way. In most cases, they arrive within about 30 minutes, depending on routing and location.

A Note on Timing

Scheduled appointment times are approximate. For recurring services, specific arrival times are not provided and may vary based on crew schedules and route optimization.

Not Receiving Text Notifications?

Text START to 720-780-7060 to opt in.

The size of our crew varies depending on the type of service and other factors, such as staff availability, geography, and the job load for the day. 

• For smaller tasks like pet waste pick-up or fertilizing, you may see just one crew member.
• Larger projects, such as major landscaping installations, may involve teams of 12 or more.
• For most services, you can typically expect 2-4 crew members, as this is often the optimal staffing level for efficiency and quality.

We strive to provide the optimal number of crew members to complete your job effectively, efficiently and on schedule.

Flat-Rate Services

Most lawn care, maintenance, and mowing services are priced based on lawn square footage, not time.

Time & Material Services

Landscaping, property clean-ups, moving, and similar services are billed based on total crew time worked, plus applicable materials.

Aggregated Labor Hours

Aggregated labor hours represent the combined time worked by all crew members. For example, two crew members working three hours each equals six total labor hours. Time is tracked using a clock-in/clock-out system.

About Estimates

We work hard to provide accurate estimates, but unforeseen or unavoidable conditions can occasionally affect the scope of work. If the crew determines the actual scope may be materially different, you’ll be notified as soon as possible. Providing detailed information up front helps minimize surprises.

While our terms and conditions allow for the use of subcontractors, we do not typically utilize subcontractors for our services. All crew members providing your service are W2 employees of Halftime Help, ensuring consistent quality and accountability.

For certain services requiring special skills or equipment, we may consider utilizing contractors to supplement or provide a complementary service in conjunction with our own, but this is not part of our normal process.

For services outside our scope, we’re happy to refer customers to trusted, high-quality local businesses we work closely with. If there's a service you are looking for that we don't provide, reach out and we'll let you know if we'd can help by recommending some alternative providers.

For most services, payment is not required upfront. You’ll receive an invoice after service completion.

When a Deposit Is Required

A deposit may be required for services estimated over $1,500 or select services such as seasonal snow removal. Any deposit requirements will be clearly outlined in your estimate.

Pre-Payments

If you’d like to pre-pay for services, contact us in advance so we can coordinate billing.

Payment Method on File

A valid credit/debit card or ACH bank account is required on file to activate service. Cash payments are not accepted.

When Payment Is Processed

Payments are processed after service completion. Any service credit balance is applied first, with the remaining balance charged to the payment method on file.

Pre-Payments

Pre-payments are welcome and applied as service credit. Contact us in advance to coordinate.

Receipts

A digital receipt is provided once payment is processed.

Gratuity is never expected—but always appreciated.

Customers may tip crew members directly on-site at the time of service.

As a company, we do not accept gratuity through invoices or payment methods. You’re already paying for the service, so nothing more is necessary or expected—our focus is on delivering great work and making sure you’re satisfied.