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Frequently Asked Questions

  • How do I pay?
    For a variety of reasons, we discourage payment at the time of service. Shortly following completion of the service, an invoice will be sent to you via email and text. The invoice includes all accepted forms of payment and related information. We do not accept cash; however, we gladly accept payment via credit/debit card, Zelle, Venmo or check.
  • Can I include a tip?
    Tips are welcomed and always appreciated but certainly not necessary. You are welcome to tip workers directly at the completion of the work. Alternatively, any invoice amounts paid in excess of the balance due will be equally distributed as gratuity to the Teammate(s) who completed your service.
  • When is payment due?
    Payment is due upon completion of each service and an invoice will be sent via email/text to the billing contact for the amount due. No advanced payments are required unless otherwise specified or agreed upon.
  • Are you insured?
    Definitely! We have comprehensive policies in place covering our people, vehicles, equipment and all of the services we provide. For peace of mind, we're happy to provide a Certificate of Insurance upon request and upon acceptance of a quote.
  • What services do you offer?
    We do most things around your home that you may not want to do or have time to complete. We provide full-service lawn care & maintenance, landscaping, sprinkler services, moving, snow removal, junk haul-away, small engine repair, pet waste pick-up and a whole lot more. We always say that while we don't do everything, we do a lot more than most realize. We're regularly adding new services so continue to check our website for updates. Visit https://www.halftimehelp.com/services to browse our current suite of services.
  • What is power raking and why is it important?
    Power raking is a service we offer and recommend that removes thatch build-up from your lawn - it can breathe new life back into a stagnant or thin lawn. Recommended frequency can vary based on the condition/health of your lawn, but considering this service annually is not a bad idea. Power raking in the Fall is preferred, but a Spring raking is also common. https://www.halftimehelp.com/services/power-raking
  • Is there a way to get rid of all my weeds?
    Fully eliminating weeds from your lawn and/or lot is a difficult, if not impossible, task. However, consistency (early and often) is the only proven and effective method for continued weed control. https://www.halftimehelp.com/services/weed-prevention-and-removal
  • What is included in a lawn clean-up service?
    Lawn clean-up services are semi-customizable and can be suited to fit your particular needs. Choose from blowing/raking & bagging leaves and debris, shrub & light tree trimming, pruning, garden bed clean-out, weed pulling, and a professional leaf vacuum finish. https://www.halftimehelp.com/services/lawn-clean-up
  • Do you provide handyman services?
    We provide pseudo-handyman services; however, we don’t provide any skilled service solutions such as plumbing, electrical, HVAC, etc.
  • Do you bring your own equipment, or do I need to provide it?
    We provide all our own equipment, however if you prefer us to use your equipment, let's chat.
  • Is there a cancellation policy?
    Service appointment cancellations can be made without penalty by providing reasonable advance notice, notwithstanding any related costs incurred by Halftime Help prior to the cancellation.
  • Is there anything I need to do before you arrive to do the work?
    Please ensure that we have access to the areas we’ll be performing work in – gates unlocked, pets put inside, etc. Please also provide a clean and safe work environment for us in the area(s) where we’ll be performing work. For instance, if we’re mowing, please remove pet waste (unless you are paying Halftime Help to do it), toys and other debris from the areas we’ll be servicing.
  • Is it okay if I am not home when you arrive?
    For regular, recurring services (mowing, snow removal, fertilizing, weed pulling, etc.), there is no need for anyone to be home during service delivery. For specific date/time appointments and jobs (moving, larger landscaping projects, etc.), we require an authorized adult to be present during service delivery.
  • Will I get notified when my service has been scheduled? How about when you are on the way to my home?
    For regular, recurring services, customers will be notified via text when our Teammates are on their way to the job. Once the job is completed, customers will receive an invoice via email from Halftime Help. For specific date/time appointments and jobs, customers will receive confirmation via text that their service has been scheduled. Customers will also receive appointment reminders via text and email 48 hours and 24 hours in advance of the appointment. As is the case for regular, recurring jobs, these customers will also be notified when we’re on our way (text) and for invoicing purposes (email).
  • Are appointment times exact?
    In short, no. We do our very best to arrive at the service address as close to the advertised delivery time as possible. However, our exact arrival time is somewhat dependent upon a number of factors: the weather, preceding jobs, traffic, etc. If we anticipate being more than 30 minutes past our expected arrival time, we'll reach out to you via text, email and/or a call to alert you of the delay. For mowing, snow removal, fertilizing and other jobs of like kind, our timing will be less predictable as we schedule these services in a stacked (back to back to back) format each day. We could show up to mow a couple hours early or late depending on the flow/progress of previous jobs that day.
  • What are your normal business hours?
    Office hours are Monday through Friday, 9AM to 5PM, except for major holidays. Office is closed on Saturdays and Sundays. Halftime Help Teammates are typically out completing jobs 7 days a week. To contact the office after hours, please text 720-439-5296.
  • What’s the best way to contact you?
    Customers may contact us via text, phone, email or an online service request. https://www.halftimehelp.com/service-request The most efficient way to contact us is through text.
  • Who are Halftime Help’s Owners?
    Dan and Trohe Ashley are the founders and owners of Halftime Help. Learn more about our team here: https://www.halftimehelp.com/team/
  • How long have you been in business?
    Halftime Help got its start in 2020. Read more about us here: https://www.halftimehelp.com/about
  • Where do your student-athletes go to school?
    Our high school student-athletes attend a variety of local schools. Currently, most are tied to schools in Douglas and Jefferson Counties - ThunderRidge, Mountain Vista, Rock Canyon, Castle View, Valor, Columbine and Ponderosa just to name a few. Additionally, our college-aged teammates have hailed from a variety of schools including the University of Colorado, Colorado State, Northern Colorado, Metro State, Wyoming, Colorado School of Mines, the University of Denver, Alabama and more.
  • What sports do your student athletes play?
    Quite the variety actually - lots of football and baseball players; however, soccer, lacrosse, track and field and basketball are also well represented.
  • How do I apply?
    Work opportunities and open positions will be listed on our website when available. If none are listed on the website, a potential applicant can express his/her interest by completing a General Inquiry from our “Contact Us” link on our website. Then, select “Joining the Team” within the inquiry. https://www.halftimehelp.com/contactus
  • I am not a student-athlete, can I still apply?
    We are not currently accepting applications from non-student athletes.
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